Water Billing

Payment Options



Water Bill Payment Options: VISA, Master Card, DISCOVER and Electronic Check

The Treasurer’s Office now accepts utility payments for Royal Oak utility bills via the internet or by telephone. This service is provided by Official Payments.

Service Fees include:



Credit Cards: $3.95 per payment transaction

Debit Cards: $1.95 per payment transaction

E-checks: $1.00 per payment transaction

For further instructions, information and to get started, just click this link: Pay Water Bill Online.

Information you will need to know when using the payment system
• Your Utility Account ID or your property address

To pay your water bill by telephone, dial 844.811.4905

PLEASE NOTE WHEN PAYING BY PHONE THE CHARGE FOR A DEBIT CARD IS $3.95 PER PAYMENT TRANSACTION

Note: Invalid charges, such as insufficient funds, will be subject to additional fees.

For any questions or problems related to payment issues online or by phone please contact the Official Payments customer service number at 1-800-487-4567

Automatic Deduction


The City of Royal Oak is offering you the opportunity to pay your water / sewer bill free of charge through our Direct Payment Service. By sending in a completed enrollment form, your bill will automatically be deducted from your specified checking account on the bill due date. You are to continue to pay your bill as you normally would until you receive notice from the City of Royal Oak that you have been signed up for this service.
 
  
Download the Enrollment Form (PDF) below to begin the process.

Questions regarding this process can be emailed to: Water Bill Payments or call 248-246-3160, Monday through Friday 8 a.m. - 4:30 p.m.

General Information

 
You can access your water account online anytime at https://www.accessmygov.com.   


Location


Water Billing is located in the Treasurer’s office in City Hall. You can visit us Monday – Thursday 8 a.m. – 4:30 p.m. and Friday 8 a.m. – noon. Contact us by phone with any questions at 248-246-3160 Monday-Friday 8 a.m. – 4:30 p.m.
 

Billing Time Frame


Accounts are billed four times annually. There are thirteen billing cycles and 1500 to 2400 bills are mailed out weekly. Payments on bills are typically due on Mondays three weeks after the bills are mailed.

The water and sewerage rates for the City of Royal Oak as of July 1, 2017 are:
  • Billing Administrative Flat Fee: $11.25 per billing period
  • $12.306 per unit for first 20 units per billing period
  • $14.113 per unit in excess of 20 units per billing period
Water Allocation Pie Chart

Personnel


The City employs its own personnel to read and service water meters using hand held computers. These workers may also:
  • Reread meters when wide disparity in consumption patterns is noted
  • Investigate situations of inordinately high water usage
  • Install new meters
  • Turn-on and turn-off services at the street for repairs

Meter Reading


If there is an outdoor reading device at the service address of an account, please be aware that the current reading is based on what is shown on the outdoor reader. Please check periodically to make sure that this reading coincides with the inside water meter and advise us of any discrepancies. Failure to notify the city of any discrepancies between the inside and outside meters may result in additional charges. The property owner is responsible for all past and present water charges based on the inside water meter.

Final Readings


For final / courtesy water bills for real estate closings or for tenant changes, both of which require final meter readings, customers are asked to set up an appointment for a member of the water department to come out and read the water meter. Once the meter is read, a final/courtesy water bill will be generated. The resulting bill may then be emailed, mailed or picked up at the Treasurer's Office.

If a scheduled appointment with the Water Service Department is missed, a $45 fee will be billed on the water account.

Water Bill Addressees


All City of Royal Oak water bills are mailed to "Water Customer," unless the bill is being mailed to a different address other than the service address. The United States Postal Service will not reroute any mail addressed to "Water Customer," even with a forwarding request that has been made through the Post Office. If you would like your bill mailed to a different address for the winter or while you are out of town, please contact the Water Department by phone or in writing.



Change of Address


Complete the Change of Address Form (PDF) and mail it to:
City of Royal Oak Water Department
P.O. Box 64
Royal Oak, MI 48068-0064

You may also email us at Water Billing.

Avoiding Late Charges


In order to avoid any late charges, please make sure payment reaches us on or prior to the due date printed on the water bill. Show the "account number" on your check and make check payable to: City of Royal Oak. The bills are payable at the Treasurer's office in city hall, can be dropped off in the drop box or mailed to:

City of Royal Oak Water
P.O. Box 55482
Detroit, MI 48255-4882