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Video/Cable Service Complaints

On December 21, 2006, Governor Granholm signed legislation to promote competition in providing video service in the state of Michigan. This legislation is known as Public Act 480, or more commonly known as the "Uniform Video Services Local Franchise Act." 2006 PA 480 creates a uniform franchise agreement that is to be used between each franchising entity and video provider in the state of Michigan. The Michigan Public Service Commission (MPSC) has been the designated agency to implement the Act.

MPSC staff are available to assist with your inquiry or informal complaint Monday through Friday, excluding State holidays, by calling 800-292-9555 or 517-241-6911. We encourage you first to contact your video/cable provider with your question before calling the MPSC. At times, call volumes may be high and staff are busy assisting other customers. In this situation, you will be put into voicemail. If you are connected to the Video Franchise voicemail, please leave a detailed message including your full name, call back number, billing address, and the nature of your complaint. Staff will respond to your complaint as soon as possible. You can also contact us by submitting your inquiry or complaint in writing to us at the following address:

Michigan Public Service Commission
Attn: Video Franchising
P.O. Box 30221
Lansing, Michigan 48909

Or submit your complaint via:
  • Phone: 800-292-9555 or 517-241-6911
  • Fax: 517-241-2400
  • MPSC Website (Click on the link for Video/Cable)