What is this letter I received from the city about a sewer line warranty?

Homeowners are responsible for any issues related to the sewer up to the connection to the city main line and water line running from their house to the curb stop (typically located between the sidewalk and street). Repairs on these lines can be costly.

The city recognizes Service Line Warranties of America as a preferred company for water and sewer line insurance. Insurance for the water line and the sewer line can be purchased through them. For any questions related to this insurance, please contact Service Line Warranties of America directly at 1-866-425-6223. 

You may be able to purchase service line insurance coverage through your existing homeowner's insurance policy. Contact your insurance provider for more information.

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1. Why is my bill split between “Water Amount Due” and “Sewer Amount Due”?
2. I just moved in, what do I need to do?
3. How can I change the billing address for a water bill?
4. My bill is higher than it usually is – what are my first steps?
5. How can I sign my water account up for automatic payments?
6. Do I need to have my water service turned on or transferred into my name?
7. What is a unit of water?
8. What should I do if I have a question about the amount I was billed?
9. What is this letter I received from the city about a sewer line warranty?
10. Why does my water look cloudy or discolored?
11. What if I need assistance paying my water bill?
12. Who do I call if I have an after hours water issue?