My bill is higher than it usually is – what are my first steps?
The first step is to make sure that it was read properly. Compare the current read on your bill to the first four numbers on your meter. If the read on the meter is higher than the read on the bill – your meter was read correctly.

Your next step is to check for leaks. First rule out any obvious suspects. Do you have a faucet that has been dripping continuously for months or did you fix a running toilet a couple weeks ago? Any kind of water leak will increase your water usage and therefore your bill. Your meter can help you identify if you have a leak. Some of the newer meters have a leak detector that will clearly indicate if you have a leak.

With any type of meter you can do a three hour water test. At the beginning of a three-four hour stretch write down all of the numbers on your meter even the ones after the decimal point. For the next 3 - 4 hours refrain from using any water at the property. After three hours look at your meter again – compare the numbers. If any of the numbers have changed there is a leak somewhere on the property.

Water is a closed system. If everything is off the way it should be nothing can move in the pipes and the meter can only register usage when water passes through it. If water is passing through the meter is has to be going somewhere. Toilets are our biggest suspects.

If you’ve heard anything suspicious from a toilet – even if you think it’s nothing, there is a good chance that toilet is leaking. You can test your toilets during your three hour meter test – or any time by coloring the water in the tank (back) of the toilet. Leave that toilet alone for at least three hours. If after that time any of the color from the tank has leached into the bowl – that toilet is leaking.

If you have performed these tests and still can’t identify the problem give us a call at 248-246-3160.

Show All Answers

1. Do I need to have my water service turned on or transferred into my name?
2. Has the prior owner requested a final bill?
3. How can I sign up for my water payments to come directly out of my checking account?
4. How do I have my water bill sent to an address other than the service address?
5. My bill is higher than it usually is – what are my first steps?
6. What is a unit of water?
7. What is this letter I received from the city about a sewer line warranty?
8. What should I do if I have a question about the amount I was billed?
9. When should I expect my first water bill?
10. Who do I call if I have an after hours water issue?